At Ethnic Ladies Fashion, we understand that sometimes customers may need to cancel an order. This policy explains when and how cancellations are allowed.

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1. Order Cancellation Before Dispatch

You may request cancellation before the order is dispatched from our warehouse.

To cancel your order, please contact us using the official support channels:

Email: info@ethnicladiesfashion.com
Phone: +91 9346030454

Please include your order number in the request.

If the order has not yet been packed or shipped, we will cancel it and initiate a full refund.

Refunds for cancelled prepaid orders are usually processed within 1–2 business days to the original payment method.

Cancellation requests sent through social media platforms or unofficial channels may not be processed.

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2. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation is no longer possible.

If you no longer want the order, you may accept the delivery and request a return according to our Refund & Return Policy.

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3. Cash on Delivery (COD) Order Cancellation

COD orders may require confirmation via phone call or message before dispatch.

Orders that are not confirmed may be automatically cancelled.

Frequent cancellation of COD orders may lead to restriction of COD services for future orders.

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4. Prepaid Order Refunds

If a prepaid order is cancelled successfully before dispatch, the refund will be processed to the original payment method.

Depending on your bank or payment provider, the refund may take 3–7 business days to reflect in your account.

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5. Seller Cancellation Rights

Ethnic Ladies Fashion reserves the right to cancel an order under certain situations, including:

• Product out of stock or discontinued

• Incorrect or incomplete delivery address

• Suspicious or high-risk transaction detected by our payment system

• Operational or logistical limitations

If an order is cancelled by us after payment, a full refund will be issued.

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6. Contact Us

If you need help cancelling an order or have questions regarding this policy, please contact us:

Ethnic Ladies Fashion
Bhavanipuram Center, Vijayawada, Andhra Pradesh 520012, India

Email: info@ethnicladiesfashion.com
Phone: +91 9346030454

Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM (excluding holidays)